As Senior Receptionist, you will manage front desk operations while supporting and guiding junior reception staff. You will ensure smooth reception duties, handle guest issues professionally, and maintain high service standards throughout the guest journey.

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Key Responsibilities:

• Perform daily reception and front desk duties
• Support and train junior reception staff
• Handle guest inquiries, complaints, and service recovery
• Manage billing, payments, and check-out procedures
• Ensure front office service standards and procedures are followed

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Requirements:

• Experience in hotel reception or front office roles
• Good knowledge of front desk operations and billing systems
• Ability to handle guest issues calmly and professionally
• Strong communication and customer service skills
• Ability to work shifts, including weekends and holidays

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