As Receptionist, you will be the first point of contact for hotel guests, responsible for welcoming visitors and managing front desk operations. You will ensure smooth check-in and check-out processes, handle reservations and payments, and respond to guest inquiries to deliver a positive guest experience.

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Key Responsibilities:

• Welcome and assist guests in a professional and friendly manner
• Manage guest check-in and check-out procedures
• Handle reservations, room assignments, and updates
• Process payments, billing, and cash handling
• Respond to guest inquiries, requests, and concerns
• Maintain front desk procedures and service standards

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Requirements:

• Previous experience in reception or customer service is preferred
• Strong communication and interpersonal skills
• Basic knowledge of reservation and billing systems
• Customer-focused attitude and problem-solving skills
• Ability to work shifts, including weekends and holidays

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