As Director of Rooms, you will oversee Front Office and Housekeeping operations to ensure high standards of room quality, operational efficiency, and an exceptional guest experience. You will coordinate closely with other departments to optimize occupancy, room revenue, and guest satisfaction.
Key Responsibilities:
- Oversee Front Office and Housekeeping operations
- Ensure room quality, cleanliness, and readiness standards are met
- Optimize occupancy levels and room revenue in coordination with revenue and sales teams
- Manage guest satisfaction, feedback, and service recovery
- Coordinate daily operations with other hotel departments
- Supervise and develop rooms division teams
Requirements:
- Proven experience in a Rooms Division, Front Office, or Housekeeping leadership role
- Strong understanding of hotel room operations and guest service standards
- Experience managing teams and daily operations
- Ability to handle guest issues and operational challenges effectively
- Strong communication and organizational skills
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