As Shift Leader, you will supervise daily hotel operations during assigned shifts, ensuring service and operational standards are consistently met. You will support team performance, coordinate tasks, handle operational issues, and assist guests while reporting shift performance to management.
Key Responsibilities:
- Supervise staff and operations during assigned shifts
- Ensure service quality, operational procedures, and brand standards
- Coordinate team activities and allocate tasks efficiently
- Handle guest requests, issues, and service recovery
- Monitor shift performance and report outcomes to management
- Support smooth handovers between shifts
Requirements:
- Experience in a supervisory or shift-based hospitality role
- Strong understanding of service and operational standards
- Ability to lead teams and manage daily operations
- Good communication and problem-solving skills
- Flexibility to work shifts, weekends, and holidays
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