As Hotel General Manager, you will be responsible for the overall leadership, strategy, and performance of the hotel. You will oversee all departments and operations, drive financial results, and ensure exceptional guest experiences while upholding brand standards. This role requires a hands-on leader with strong commercial acumen, operational excellence, and the ability to inspire high-performing teams.
Key Responsibilities
Strategic & Operational Leadership
- Lead the overall hotel strategy, ensuring alignment with ownership objectives and brand standards
- Oversee daily operations across all departments, including Rooms, F&B, Sales & Marketing, Finance, HR, and Engineering
- Ensure smooth coordination between departments to deliver a seamless guest experience
Financial Performance
- Drive profitability through effective budgeting, forecasting, and cost control
- Monitor financial performance, KPIs, and operational metrics
- Identify revenue-generation opportunities and optimize operating efficiency
Guest Experience & Brand Standards
- Ensure consistently high levels of guest satisfaction and service excellence
- Maintain and enforce brand standards across all areas of the hotel
- Actively manage guest feedback, online reputation, and service recovery
People Leadership & Culture
- Lead, mentor, and develop the hotel management team
- Build a strong performance culture focused on accountability, engagement, and growth
- Oversee recruitment, training, and succession planning for key roles
Stakeholder & Owner Relations
- Act as the primary point of contact for owners, asset managers, and key partners
- Prepare and present operational and financial reports
- Represent the hotel in industry events, partnerships, and local initiatives
Requirements & Qualifications
- Proven experience as a Hotel General Manager or in a senior leadership role within hospitality
- Strong understanding of hotel operations, financial management, and revenue optimization
- Demonstrated ability to lead large, multi-department teams
- Excellent communication, leadership, and stakeholder management skills
- Guest-centric mindset with strong problem-solving abilities
- Experience with international hotel brands is a strong advantage
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