As Front Office Manager, you will oversee reception and front office operations to ensure smooth check-in and check-out processes and an excellent guest experience. You will lead front office teams, coordinate with other departments, and maintain high service standards.
Key Responsibilities:
- Supervise and manage front office and reception staff
- Ensure efficient guest check-in and check-out processes
- Manage guest satisfaction, feedback, and service recovery
- Coordinate with Housekeeping, F&B, and other departments
- Maintain front office procedures, policies, and service standards
- Support staff scheduling, training, and performance management
Requirements:
- Experience in front office or hotel operations within hospitality
- Strong understanding of guest service standards and front desk systems
- Leadership experience managing front office teams
- Strong communication and problem-solving skills
- Ability to work flexible shifts, including weekends and holidays
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